Shipping policy

Processing Time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

Shipping Rates & Delivery Estimates:

Shipping charges are as follows for the continental US.

  • Orders totaling $1-$50: $5.99 shipping charge.
  • Orders totaling $50.01-$99.99: $4.99 shipping charge
  • Orders over $100 ship for free within the continental US.
  • Delivery time is 3-8 business days depending on your location.

Shipment Confirmation and Order Tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours. 

Hawaii/Alaska/Puerto Rico & PO Boxes:

  • Please note all orders being shipped to Alaska, Hawaii, Puerto Rico will be subject to additional charges. We will send you an invoice once the order has been completed for additional shipping costs. 
  • Please note all PO Boxes will be subject to additional shipping charges. We will invoice you for additional shipping costs.

International Orders:

We currently offer international shipping to the below areas.

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore.

Orders will be shipped DDP and amounts will be calculated at checkout. Please note we will not accept returns on international orders. 

AO Collective & Co. is not responsible for:

  • Delays with US Postal Service or UPS shipping
  • Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support

Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
  • If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

USPS: 1-800-275-8777

FedEx: 1-800-463-3339

UPS: 1-800-742-5877