Refund policy

AO Collective & Co. gladly accepts returns within 7 days of fulfillment for store credit only. No exceptions. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial.

Please note tags must be attached. No tags = no refund. We will not accept returns with signs of wear or deodorant stains.

Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. 

Please head to our return portal to start your return! If you have any questions, feel free to contact us via email, aocollectiveandco@gmail.com.

  • AO Collective & Co. does not offer any exchanges.
  • All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If a return is sent back rolled up in a ball a restocking fee of $9.99 will be deducted from your return total. No exceptions. 
  • Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 
  • Please note the customer is in charge of shipping back the return. AO Collective & Co. does not provide return labels.
  • Please note: Orders CANNOT be changed, cancelled or modified after checkout.
  • If orders are returned outside of our return policy window, AO Collective & Co. has the right to decline the approved return, and it will be returned back to you at no cost.
  • Store credit is valid for 6 months from the issue date. It will expire if it is not used within that time frame. 

Items damaged or defective may be returned by contacting Customer Care, aocollectiveandco@gmail.com, within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Jewelry
  • Sunglasses
  • Handbags
  • Bathing Suits
  • Hats & Claw Clips
  • Items Marked Final Sale

Items purchased at a discount of 30% or more and items purchased in a WAREHOUSE SALE or SALE category are FINAL SALE.

How long does it take to process the return?

  • Please allow up to 5-10 business days once we receive your return, to be processed — you will receive an email confirmation with an e-credit gift card once your return is complete.